OUR PROCESS
Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether it's being guided through our showroom by a dedicated salesperson, you welcoming one of our technicians into your home for an in-person consultation, or carefully planning, engineering, and construction of your custom smart home solution, we take pride in providing the best service possible. From start to finish, you can expect nothing but an exceptional experience from all of us at AV Therapy every time.
Consultation
Come Say Hello!
This is the part where most stores would have a rigid list of how their process goes. First “A,” then “B,” and so on. If AVT did projects that work off a standard plan, then it would make sense for us to do that too.
However, Audio Video Therapy is as unique as you and your family are, and everyone’s journey is different.
The first step in any relationship is to meet, so that is the one common starting place for all our projects! Most times, you’ll stop by the store, meet the crew, and check out the showrooms as your first step. Then we’ll sit down, talk about what you want to do, and go from there.
Installation
A defined scope, a thoughtful design, documentation—none of these things create that wow moment in your new smart home or business without the wonderful work of our installation team. Our technicians have years of technical training, installation and troubleshooting experience. Years spent honing their craft, attention to detail, and a commitment to flawless execution is what allows us to deliver on best in class systems for our clients.
Programming
A complex home theater that anyone in the home can operate with a simple button press? That’s the magic of programming. A smart home that responds to your wishes for sound, light, temperature, or security from your tablet? That’s the magic of programming. AVT has professionals whose job it is to make that magic happen in your home with their intuitive programming skills.
Service & Support
We want to ensure that you receive the best customer experience, but that doesn’t just end when your system is installed. Technology changes over time and can often require service or maintenance to continue operating at its best. As your technology partner, we are here to help with everything from maintaining your existing system, to helping you optimize your system with the latest technology and updates.